1、 Professional team, leading technology
We have a research and service team composed of senior industry experts and technical elites, with rich experience in smart healthcare and information technology services. Our team members continuously track cutting-edge technologies in the industry to ensure that our products and services remain at the forefront of the industry.

2、 Comprehensive service, worry free experience
From product installation and debugging to operation training, from technical support to maintenance, we provide one-stop comprehensive services to ensure that customers can receive timely and effective solutions to any problems encountered during use, truly achieving a worry free user experience.

3、 Quick response and efficient resolution
We have set up a 24-hour customer service hotline, equipped with a professional technical support team, which can quickly respond to customer needs and provide remote or on-site services. Whether it's an emergency or a general consultation, we can provide a solution in the shortest possible time to ensure that our customers' business is not affected.

4、 Customized services to meet individual needs
We are well aware that there are differences in the needs of different customers, so we provide customized service solutions. Based on the specific needs and scenario characteristics of customers, we tailor product functions and after-sales service content to ensure that the service is more in line with the actual needs of customers.

5、 Continuous optimization, pursuit of excellence
We pay attention to customer feedback and market changes, regularly collect customer opinions and suggestions, and continuously optimize and upgrade our products and services. Through continuous improvement and innovation, we are committed to providing customers with a better and more efficient service experience, and growing and developing together with them.

1、 Service Objective
Shenzhen Dingxin Kechuang Information Technology Co., Ltd. always adheres to the principle of "customer first, service first", and is committed to providing customers with comprehensive, high-quality, and timely after-sales service, ensuring that customers enjoy a worry free user experience when using our smart medical guidance system, smart ward call system, smart hall queuing system, self-service terminal and other products.

2、 Service Content
Installation and debugging services: Provide professional installation and debugging services to ensure that the product is installed in accordance with standard specifications and runs normally.
Operation training service: Provide customers with comprehensive operation training, including system operation, daily maintenance, and simple troubleshooting, to ensure that customer personnel can proficiently master product use.
Technical support service: Set up a 24-hour customer service hotline to answer technical questions encountered by customers during use at any time, and provide remote or on-site technical support.
Regular Follow up Service: Regularly follow up with customers to understand product usage, collect customer feedback, and optimize products and services in a timely manner.
Maintenance services: Provide product maintenance services, including regular inspections, preventive maintenance, and troubleshooting, to ensure the long-term stable operation of the product.
Software upgrade service: Based on technological development and customer needs, we provide free software upgrade services to ensure continuous improvement of product functionality and performance.

3、 Service response time
Emergency malfunction: Upon receiving an emergency malfunction report from the customer, respond within 2 hours and arrange for technical personnel to provide remote guidance or on-site handling based on the actual situation.
General malfunction: Respond within 24 hours and arrange maintenance plans based on the malfunction situation.
Consultation and advice: Immediate response, providing professional answers and suggestions.

4、 Service Commitment
We promise that all after-sales services will be provided by a professional team to ensure service quality.
We promise to strictly keep customer information confidential and not disclose it to any third party.
We promise to take full responsibility for any issues that arise during the service process until the customer is satisfied.