I. Preface:
As the informationization and intellectualization of all walks of life are becoming more and more popular nowadays, the whole society is demanding higher and higher efficiency and service environment for all walks of life. Especially for service industries, they should not only meet the service needs of the service recipients, but also provide a high-level service environment, service quality and efficiency. . For example, the outpatient department of a hospital requires not only the hospital to meet the business needs, but also the hospital to try to improve the medical environment, service quality, order and waiting time. The hospital itself, out of the need of competition, also urgently needs to improve its image to the public and improve the work of medical staff. Efficiency, and create a harmonious and orderly medical environment.
Due to the relative scarcity of current medical resources, many medical units are overcrowded with patients, and the queuing of outpatient clinics is unavoidable. In the past, once arrived at the peak period of treatment, patients or their family members kept walking back and forth between the clinic and waiting areas, visiting the original. The chaotic medical environment has become more disorderly, not only affecting the normal work of doctors, but also increasing the workload of nurses, resulting in many unnecessary disputes and troubles. The use of hospital queuing management system can effectively alleviate the anxiety of patients and their families waiting for medical treatment, and can make all patients. And family members in the waiting area patiently wait, according to voice calls and display screen prompts, orderly to the corresponding clinic, no longer need to keep visiting, to create a peaceful hospital atmosphere, but also to create a good working environment for doctors.
Two, system introduction:
The queuing system refers to the intelligent call and queuing management system used in the outpatient, inpatient and comprehensive building of the hospital. Doctors and nurses can call patients orderly through the system to standardize the medical order and modernize the outpatient management. The system can be compatible with the use of medical insurance cards and hospital visiting cards to facilitate the registration of patients, medical treatment, medication and other work; can solve the call and queuing management system and hospital management database system interface connection; and leave an extended interface.
Three, system structure:
The whole system is composed of five parts: server, nurse station of consulting desk, doctor calling software, displaying of call information and calling voice broadcasting. The communication between the main queuing management system, nurse station queuing management system, voice calling system and media information broadcasting system is through internal protocol. The queuing system connects to the hospital local area network (TCP/IP) and communicates with the outpatient registration system, HIS system and PACS system through data interface protocol. The information in the queuing system can be exported to the HIS system of the hospital, and the electronic medical record and pharmacy management system can be used.
Four. System topology:
Five, the role of the system:
For the whole hospital, the implementation of queuing system is mainly reflected in the following aspects:
First, enhance the image of the hospital.
The implementation of queuing system reflects the hospital's consideration for the working environment of doctors and patients, and the advanced and scientific nature of hospital window service. This is of great significance not only to the image of the hospital itself but also to the satisfaction of the patients with the hospital window service. At present, the improvement of information management in all walks of life also makes the hospital gradually transform to a new, advanced and scientific management mode. The implementation of queuing system is in line with the current environment.
Improving service quality
At present, because of the large number of patients, patients need to queue up in front of the clinic to wait for the doctor's treatment signal. This affects the doctor's work on the one hand, on the other hand, it also makes the patient in a state of non-stop waiting. After the implementation of the queuing system, as long as the patient gets the registration form, there is no need to be in front of the clinic. Waiting anxiously, you can sit quietly in the waiting room of a hospital waiting for a call, and go to the doctor according to the voice and display prompts. It not only embodies the humanized performance of the hospital's care for patients, but also improves the quality of hospital services.
Reduce the waiting time of patients.
After the queuing system is implemented, it is convenient for patients. Because most of the intermediate manual links are controlled by computer and hardware, the processing efficiency is greatly improved, the waiting time of patients is shortened, and the hospital has realized the double harvest of economic and social benefits.
Fourth, eliminate the confusion in consulting room.
In the past, once the peak period of visiting a doctor, in order to see a doctor earlier, patients or their family members kept walking between the visiting room and the waiting area, so that the already chaotic hospital environment became more messy, not only affecting the doctor's work, but also to the hospital's guidance nurses increased a lot of work. After using the queuing system, the patients and their family members just sit there waiting for the sound and the call prompt of the display screen without ceaseless visiting, which forms a peaceful atmosphere for the hospital and creates a good working environment for the doctors.
Provide the basis for hospital decision making.
The system provides the function of real-time monitoring and comprehensive statistics. It can check the doctor's working condition and the actual working time of each doctor at any time. It provides a scientific basis for hospital leaders to make relevant decisions.
Increase the basis for the assessment of doctors.
The comprehensive statistical report forms the doctor's visit.